What is digdat Connect?

digdat Connect uses publicly available data to identify utility and infrastructure companies in Great Britain that may have underground assets within your chosen area of interest. digdat Connect is a free, internet-based search which is available 24/7. Once you have selected an area, you are able to print a contact list of all providers that your search has identified.

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Which providers does digdat Connect include within its search?

For a full list of providers, please click here

Please note, the results listed by digdat Connect are not exhaustive and not all utility and infrastructure companies are included as part of this service. Examples of services that are currently not included are as follows:

Oil or Petroleum Installations (see http://www.linesearch.org)
District Heating Installations (see http://www.chpa.co.uk/district-heating_191.html)
Some smaller water service providers (see http://www.ofwat.gov.uk/industrystructure/licences)
Internal Drainage Boards (see http://www.ada.org.uk/idb_members_map.html)

As our service expands, we hope to include these and other infrastructure organisations. If your company or association would like to be included in this free service please contact us.

It remains your responsibility to ensure you have contacted all potential utility operators and asset owners before embarking on any site work or excavation. The information provided is called from public sources made available by the relevant utility network operator, as such, digdat Connect accepts no responsibility for the accuracy of any of the information provided.

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Do I need to register?

No. Registration is not required to use this service. Click here to navigate to the homepage and begin your search.

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Do I need to pay to use the service?

No. digdat Connect is a free service. Click here to navigate to the homepage and begin your search.

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How long will it take for my search to be carried out?

Once you have searched or navigated to your chosen area of interest and select ‘Find Utilities’, your results and all available contact details will be provided immediately. You also then have the option to ‘Print’, which will provide a map of your chosen area and the list of contacts for your records.

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Who do I contact for further information?

If your query relates to the assets of a network provider, please contact the respective provider using the contact details in your search results. Note that some Network Providers contract out asset location services to third-parties, whose contact details are given. For all other queries relating to digdat Connect, please contact us.

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What do I need to run digdat Connect?

digdat Connect has been developed using the Bootstrap framework which is built to work best in the latest desktop and mobile browsers, meaning older browsers might display differently styled, though fully functional, renderings of certain components.

Supported browsers

Specifically, we support the latest versions of the following:

  • Chrome (Mac, Windows, iOS, and Android)
  • Safari (Mac and iOS only, as the Windows version is being abandoned)
  • Firefox (Mac, Windows)
  • Internet Explorer
  • Opera (Mac, Windows)

Unofficially, Bootstrap should look and behave well enough in Chromium and Chrome for Linux, Firefox for Linux, and Internet Explorer 7, though they are not officially supported.

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Can I view utility assets?

No. digdat Connect does not hold any data showing the location of assets. The service is designed to indicate providers which operate within your chosen area and will provide the contact details for you to follow up your enquiry.

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Can I print the list of contacts?

Yes. Once you have searched or navigated to your chosen area of interest and selected ‘Find Utilities’, you then have the option to select the ‘Print’ icon. This will create a PDF showing a map of your chosen area and the list of contacts for your records.

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What does the orange circle represent on the map?

This is the area of interest that your search results will be based on. The circle provides a radius of 500m around the centre of your search area. You can move this to the required position by dragging the map.

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How valid are the search results?

The search result is valid on the day of the search and is based on the information you entered. To ensure you use the most up-to-date information it is recommended that you search as close as possible to the date of site activity. The information provided is collated from public sources made available by the relevant utility or network operator, as such, the accuracy of the results lies with the originator and digdat Connect accepts no responsibility for the accuracy of any of the information provided.

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Why do the results identify multiple providers or network operators for the same service?

The service delivers multiple contact information to ensure protection of plant and assets, therefore, where one or more network operators have networks in close proximity or have a margin of operational overlap, digdat Connect will provide contact information for both network operators. As such, you may find that there will be instances where your search identifies network operators that may not have assets within your search area. This also holds true for companies operating nationally but only provide ‘pockets’ of local networks, for example, Electricity Independent Distribution Network Operators.

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What map and search content is used in digdat Connect?

digdat Connect uses Open Source data (map data made freely available). Address data is provided by Ordnance Survey and OpenStreetMap. The data used is the most current version of the data sets used.

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What search criteria can I use?

digdat Connect allows you to search using all addressing fields; such as, Road Name, Locality, Post Code, City/Town or County, Latitude and Longitude, or Easting and Northing. Alternatively, you can use ‘browse the map’ using the tools provided (zoom in/out/pan). Double left click also allows you to zoom in.

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How up-to-date are the contact details?

digdat Connect is periodically reviewed and updated. It is envisaged that initially this review and update process for all providers will be 6 monthly. In some instances, this could be more frequent as we aim to provide a dynamic service, ensuring that when we are notified of changes, digdat Connect reflect these changes within 5 working days of notification.

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© 2017 - digdat. The information provided on this site is collated from public sources made available by the relevant utility network operator. For further information please refer to our About Us section.